Buyer protection
Your satisfaction is our priority. If the item doesn't match the description, we protect you.
When can you return an item?
- The item doesn't match the description
- The item is damaged or defective
- You received the wrong item
Return conditions
- Return request within 48h of receipt
- Item must be in its original condition
- Photos of the problem as evidence
How to request a return?
- Go to "My Orders"
- Select the relevant order
- Click "Report a Problem"
- Describe the problem and add photos
What happens next?
Our team reviews your request within 24h. If accepted:
- You return the item (return shipping covered)
- Upon receipt, you're fully refunded
Refund time: 3-5 business days after return validation.